blog

Quack, Quack!

I drive my wife crazy sometimes. One of my pet peeve's when we travel or dine out is to carefully observe the service experience. As the…
Drew Hiss
July 24, 2017
blog

I, Me Vs. We, Us

I had three follow up strategy meetings in three consecutive days with three companies. Two went well, the last one was fine, but it wasn't the same…
Dan Cooper
July 3, 2017
blog

Idol Factory

I attended a beautiful sunrise service in the Colorado Rockies recently. What was timely and interesting for me personally was the perspective he shared about…
Drew Hiss
June 26, 2017
blog

Hello!

Hello! My daughter who is a senior in high school recently attempted to sign up for the second consecutive year as an "ambassador" for a…
Drew Hiss
June 12, 2017
blog

Caught Not Taught

My 10 yr old son has a bad habit of saying "I know" to almost everything. Even after he's asked you a question and you…
Dan Cooper
May 29, 2017
blog

Empathy

In a world that is all about knowing the answer, solving the problem, tweet storms, and trolls ... empathy is becoming a lost art.  As…
Dan Cooper
March 15, 2017
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